Return Policy

At Skotzinc, customer satisfaction is a top priority. We want you to feel confident and happy with every purchase. We carefully select our products, including Bag Charms, Fridge Magnets, and Magnetic Sticker Sets, to bring creativity and joy into your everyday life.

However, we understand that sometimes a product may not meet your expectations, or you may need to make a return or exchange. To make the process as clear and convenient as possible, we have established the following Return & Exchange Policy. Please read the information below before submitting a return or exchange request.

Return Eligibility

To qualify for a return or exchange, your item must meet the following conditions:

• Unused Condition: Products must be unused, unworn, and in their original condition. Items that have been used, damaged, or altered after delivery may not be eligible for a return or exchange.
• Original Packaging: Products must be returned with their original packaging, which must be complete and intact. All included accessories and components should also be returned.
• Return Period: Return or exchange requests must be submitted within 15 days of the purchase date.
• Product Condition: Items must be in a condition suitable for resale, without signs of use, damage, or missing parts.

Please make sure your item meets these requirements before contacting our customer service team. Returns or exchanges that do not satisfy the eligibility conditions may be declined.

Return & Exchange Process

We aim to make the return and exchange process as straightforward as possible. If you wish to return or exchange an item, please follow these steps:

Step 1: Contact Our Customer Service Team

Before returning any product, please get in touch with us by phone or email to explain your request. Include your order number, the product details, and the reason for your return or exchange so that we can better understand your situation.

Step 2: Receive Return Instructions

After reviewing your request, our customer service team will provide you with the relevant instructions, including the return procedure and any necessary information. Please do not send items back before receiving confirmation and instructions from our team.

Step 3: Prepare Your Item

Make sure the product is unused and placed securely in its original, complete, and intact packaging. Please check that all original accessories and included components are packed together before shipping.

Step 4: Follow the Provided Instructions

Send the item according to the return instructions provided by our customer service team. Please keep your shipping receipt or tracking information until the return process is complete.

Step 5: Return or Exchange Review

Once we receive your returned item, we will inspect its condition to confirm that it meets our return and exchange requirements. After the review, we will contact you with next steps.

Refund Policy

Once your returned product has been received and inspected, we will notify you of the result of the return review.

If your return is approved, the refund will be processed according to the applicable payment and refund procedures. The time it takes for the refunded amount to appear in your account may vary depending on your original payment method and financial institution.

Please note that the returned product must meet all the eligibility requirements outlined in this policy before a refund can be approved.

Exchange Policy

If you would like to exchange an item instead of requesting a refund, please get in touch with our customer service team within 15 days of purchase.

All exchange requests are subject to the same product condition and packaging requirements as returns. The item must be unused, and its original packaging must be complete and intact.

Please get in touch with us before sending the product back. Our team will review your request and provide instructions regarding the exchange process and available options.

Important Notes

• Please get in touch with our customer service team before sending any products back. Unauthorized returns may not be accepted or processed.
• Products that have been used, damaged, altered, or returned without their complete original packaging may not qualify for a return or exchange.
• All return and exchange requests must be submitted within 15 days of the purchase date.
• Please package returned items carefully to prevent damage during transportation.
• Keep your return shipping receipt and tracking details until the process is completed.
• Return and exchange requests are reviewed individually in accordance with the conditions outlined in this policy.

Contact Us

If you have any questions about our Return & Exchange Policy or need assistance with a return or exchange request, please feel free to contact our customer service team.

Phone: +1 402-201-1973

Email: skotzinc@hotmail.com

We are always happy to help and will do our best to guide you through the process.

Our Commitment to You

At Skotzinc, we believe that a positive shopping experience includes dependable support even after your purchase. We value your trust and understand the importance of handling every return and exchange request with care, fairness, and attention.

Our team is committed to listening to your concerns, providing clear instructions, and continuously improving our customer service to make your experience with us as pleasant as possible.

Thank You for Shopping with Skotzinc!

We sincerely appreciate your trust and support. Thank you for choosing Skotzinc and allowing us to be part of your everyday life. Your satisfaction means a great deal to us, and we look forward to serving you again!